Contact information
CONTACT INFORMATION — DOLCELLE
At Dolcelle, we're here to help. If you have any questions about your order, our products, or anything else, don't hesitate to get in touch. We'll do our very best to get back to you as quickly as possible.
CONTACT DETAILS
📧 Email: tiendadolcelle@gmail.com 🌐 Website: www.dolcelle.com 🕘 Support hours: Monday to Friday, 9:00 AM–6:00 PM (CET, Spain time) ⏱ Response time: under 24 hours on business days
HOW CAN WE HELP?
Feel free to reach out for any of the following:
Orders and shipping For questions about your order status, tracking number, delivery delays, or any shipping issue, email us at tiendadolcelle@gmail.com with your order number in the subject line.
Returns and refunds If you need to arrange a return, report a damaged product, or request a refund, please check our Return and Refund Policy first and email us with the matching subject line: RETURN, DAMAGED PRODUCT, or LOST PACKAGE, followed by your order number.
Product questions If you have questions about ingredients, how to use a product, how often to apply it, or whether it's right for your skin type, we're happy to guide you.
Other inquiries For anything else related to the store — collaborations, wholesale, or any other topic — feel free to email us at tiendadolcelle@gmail.com.
SOCIAL MEDIA
You can also follow us and reach out on social media, where we post daily content on skincare, routines, tips, and brand news:
📸 Instagram: @dolcelle_com
🎵 TikTok: @dolcelle
📘 Facebook: Dolcelle.com
RESPONSE TIME
We reply to all emails within 24 hours on business days. Messages received on weekends or holidays will be answered the next business day.
If you don't hear back within that time, we recommend checking your spam or junk folder before writing to us again.
Dolcelle — tiendadolcelle@gmail.com — www.dolcelle.com