Shipping policy
SHIPPING POLICY — DOLCELLE
At Dolcelle, we want you to receive your order in the most convenient way, with no surprises. That's why we offer free worldwide shipping, with no minimum purchase and no hidden costs.
📧 Contact: tiendadolcelle@gmail.com | Reply within 24 business hours
1. FREE WORLDWIDE SHIPPING
Every order placed at Dolcelle includes completely free shipping, regardless of destination, order value, or number of items purchased. We don't apply any surcharge based on geographic region or package weight.
2. ESTIMATED DELIVERY TIME
The estimated delivery time is 7 to 11 business days from payment confirmation. Business days exclude Saturdays, Sundays, and national holidays in both the country of origin and the destination country.
Please note that this is an estimate. External factors such as customs holds, adverse weather conditions, local holidays, or peak-season demand may cause slight variations in the delivery date.
3. ORDER PROCESSING TIMES
Once payment is confirmed, we process and dispatch your order within 1 to 3 business days. You'll receive a shipping confirmation email with your tracking number as soon as the package is picked up by the carrier.
The total time from purchase to delivery is therefore:
- Processing: 1 to 3 business days.
- Transit: 7 to 11 business days.
4. ORDER TRACKING
Once your order has been dispatched, you'll receive an email at the address provided during checkout, with the tracking number and a link to track your package in real time. If you haven't received the email with the tracking number within 5 business days of the shipping confirmation, email us at tiendadolcelle@gmail.com and we'll locate it right away.
5. SHIPPING ZONES
We ship to every country in the world. If your country or region doesn't appear as an available destination during checkout, email us at tiendadolcelle@gmail.com before completing your order and we'll help you arrange it manually.
6. CUSTOMS AND IMPORT TAXES
Depending on the destination country, customs authorities may hold the package for inspection or apply local import duties. Any such additional costs are the customer's responsibility and are outside Dolcelle's control, as they vary according to each country's laws.
If you have questions about the duties that apply in your country, we recommend checking with your local customs authorities before placing your order.
7. INCORRECT DELIVERY ADDRESS
It is the customer's responsibility to check that the delivery address entered during checkout is correct and complete. If you notice an error after placing your order, email us at tiendadolcelle@gmail.com as soon as possible with the subject ADDRESS CHANGE — [order number]. We'll do everything we can to update it before dispatch, though we can't guarantee it if the order has already been picked up by the carrier.
Dolcelle is not responsible for delays or lost packages resulting from an incorrect or incomplete address provided by the customer.
8. ORDER NOT DELIVERED OR RETURNED TO SENDER
If the carrier is unable to deliver the package due to the recipient's absence, an incorrect address, or other reasons, the package may be returned to origin. In that case, we'll contact you to offer the following options:
- Reshipment of the order, with the cost of a new shipment borne by the customer if the return was due to causes attributable to them.
- Refund of the product amount, minus the shipping costs generated by the return to sender.
9. CONTACT AND CUSTOMER SUPPORT
📧 tiendadolcelle@gmail.com 🌐 www.dolcelle.com 🕘 Monday to Friday, 9:00 AM–6:00 PM (CET, Spain time) ⏱ Response time: under 24 hours on business days
For any questions about your order status, a delivery delay, or any shipping issue, don't hesitate to write to us. We'll be happy to help.
Dolcelle — Policy in force since 2025